Free shipping on orders over $69.

      FAQ

      Frequently Asked Questions (FAQ)

      Brand ownership:Changsha Qianxian Technology Co., Ltd.operates the brands ovelixl; all rights belong to the company.

      Business address: Unit 26016, Jiasheng Business Plaza, No. 289 Laodong West Road, Tianxin District, Changsha City, Hunan Province

      Service email: service@ovelixl.com

      Response time: Usually within 1–2 business days

      ① Ordering & Payment

      Item Details
      How to order Select products on our website → add to cart → complete checkout
      Payment methods Major credit cards and other secure payment options at checkout; all processed through encrypted, trusted payment gateways
      Modify / cancel order Contact customer service for assistance if order is not yet processed or shipped
      Order confirmation Auto confirmation email sent after ordering; if not received, check spam/junk folder

      ② Shipping & Delivery

      Item Details
      Shipping time Varies by location and selected shipping method; estimated delivery shown at checkout
      International shipping Depends on delivery region availability; check at checkout or contact us
      Order tracking Tracking number sent by email after shipment; track your package online
      Delayed / lost package Provide your order number; we'll work with the carrier to resolve it promptly

      ③ Returns & Refunds

      Item Details
      Return policy Contact us within the return window; items must be unused and in original packaging
      Request process Email order number and return reason; our team guides you through the process
      Refund time Processed within business days after we receive and inspect the returned item; timing varies by payment provider

      ④ Product & Usage

      Item Details
      Quality & safety Products comply with applicable safety and quality standards
      Instructions & details Available on each product page; contact us for further assistance

      ⑤ Contact & Business

      Item Details
      Contact channels Email: service@ovelixl.com
      No email reply Check spam folder first; resend your message or contact by phone
      Business / partnership Email service@ovelixl.com with subject line "Business Inquiry"
      Company Name：Changsha Qianxian Technology Co., Ltd.    
      Phone Number ：+86 13973101496
      Company Address：Unit 26016, Jiasheng Business Plaza, No. 289 Laodong West Road, Tianxin District, Changsha City, Hunan Province
      Customer Service Email: service@ovelixl.com